Check-in is from 4pm on the day of your arrival.
On booking, you will be sent our Touchstay guidebook which can be received via text message or email. We encourage you to read this carefully. The guidebook can be downloaded onto your phone for access prior to and throughout your stay. It contains a wealth of information including directions to the property, wifi codes, important contact numbers, places to eat or visit during your stay and other tips from how to light the woodburning stoves to information about the nearest medical centre, local transport and local supermarkets.
Access to your accommodation is by key which is stored in a keysafe lockbox outside the door of your holiday cottage. Please call our housekeepers on 01539 729602
at least two days before your stay to get the unique code to your accommodation keysafe. The housekeeper will also check details about your stay and ensure everything is ready for your arrival.
We ask that you vacate your holiday cottage by 10am on the day of departure.
Please check you have all your belongings. If you leave an item behind please call us on 01539 445756
and we will endeavour to find it. If the item can be returned, we will do this but there may be a charge for post and packing.
Please leave the key in the keysafe lock box and ensure that the property is secure before your departure. Please check all windows are closed paying particular attention to any rooflights or velux windows. We wish you a safe journey home and hope to see you again at a Matson Ground Holiday Cottage.