about your booking

About your booking

If you booked directly with us then you will have been sent a username and password via our automated booking system. Holiday bookings online is a secure system which is fully GDPR compliant and contains details of your booking for the purposes of your visit in accordance with our privacy policy.

You can also log on to the portal using the link below and put in your unique username and password which you should have received.


Payment can be made online or by bank transfer. If you have any difficulties, please call us on 01539 445756 and our booking staff will help you.

Once your booking has been confirmed, you will receive our Touchstay digital welcome guide which can be sent either as a text message to the mobile number or email used on booking. This will give you a wealth of information which you can take time to read prior to your visit. You will receive reminders from Touchstay shortly before your stay.

Please call our housekeepers at least two days prior to arrival in order to receive the unique keysafe code for your property. we will also check that we have everything ready for your arrival and deal with any last-minute changes or requests.

Your Lake District Cottage Holiday starts here